Client Area

Are you passionate about technology and love to help others? If so, PHOTON HOSTING has exciting career opportunities for you. You’ll be in the center of a positive, fun and team-oriented work environment with a company at the cutting edge of the IT industry. Get trained in the growing field of web hosting and gain experience with computer networks, web design, Internet connectivity, troubleshooting, and more. All current open positions are listed below & available for our upcoming office at Singapore. Please send your resume to hr#photonhosting.com (replace # by @) .

Technical Support L-1

Responsibilities :

Providing customer support through phone, live chat & helpdesk.
Troubleshooting and resolving technical & non technical issues like DNS, CPanel issues etc. related to our domain name and web hosting products.
Attract potential customers by answering any product and service related questions & suggesting the right information about our products and services based on customer information.
Recommending the right plans or product by analyzing the needs of the customer.
Ensuring that all the customer’s issues are handled & resolved swiftly with high level of customer satisfaction.

Business Development Manager

Responsibilities :

Responsible for achieving significant revenue growth from 24*7 Sales channels for Internet Products.
Managing Sales team & productivity by building and running efficient inbound and outbound sales channels. Channels ranging from Tele, Chat to Ticketing systems.
Building & implementing tools & processes to track measure, analyze and report the sales team performance.
Mapping global customers feedback & requirements to collaborate with product management in developing and implementing processes in line with business objectives.
To ensure Product and Policy Training for the sales team across all product variants at regular frequency. Sales Training on Sales effectiveness, rapport building, telephone etiquettes etc.
Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.
Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the sales executives on improvements and achieving higher sales metrices.
Actively involvement in creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency.